OVERVIEW:

Maximizing Performance for Business Managers, Part 1 is an intensive 5-day course where Business Managers focus on the process and selling methods used in the Finance & Insurance Department. This course teaches techniques proven to enhance F&I revenues. Special emphasis is placed on rigorous group exercises and interactive role-play activities. To ensure success, in-class learning is reinforced afterwards at the dealership with on-going support and follow-up.

BENEFITS:

• Opportunity to present 100% of your product 100% of the time (menu)
• Increases Business Manager effectiveness
• Removes concerns of potential liability via full disclosures
• Increases customer retention and CSI

WHO SHOULD ATTEND:

Finance Directors and Business Managers Sym-Tech Dealer Services dealer clients only.

DURATION:

5 Days

QUESTIONS? CONTACT US:

1.800.363.5796 ext. 2310
slc@sym-tech.ca

OVERVIEW:

The Maximizing F&I Virtually is a 2.5 - 3 Hour course intended to “Bridge the Gap” between your New Sym-Tech F&I Process acquired during The Maximizing Performance for Business Managers Part 1 course and the available technology. This course will go through the basic functions of a Web Conferencing platform, introduce Virtual Presentation tools and offer recommended Presentation tips to enhance your F&I turnover.

BENEFITS:

• Opportunity to virtually present 100% of your product 100% of the time
• Increases Business Manager effectiveness virtually
• Removes concerns of potential liability via full disclosures
• Increases customer retention and CSI

WHO SHOULD ATTEND:

BM and Finance Directors

DURATION:

3 Hours

QUESTIONS? CONTACT US:

1.800.363.5796 ext. 2310 slc@sym-tech.ca

OVERVIEW:

The Maximizing Performance for Business Managers | Part 2 is a course that targets Business Managers. The rigorous 2-day training course focuses on enhancing the skills learned during the Part 1 training program and advanced closing techniques. The program emphasizes the tools and skills necessary for experienced F&I Managers to maximize profitability in the dealership and enhance customer loyalty.

BENEFITS:

• Speeds up the F&I process
• Customized for customer's needs
• Builds trust with full disclosure
• Increases Business Manager effectiveness

WHO SHOULD ATTEND:

Finance Directors and Business Managers. Sym-Tech Dealer Services dealer clients only.

PREREQUISITE:

Maximizing Performance for Business Managers, Part 1

DURATION:

2 Days

QUESTIONS? CONTACT US:

1.800.363.5796 ext. 2310
slc@sym-tech.ca

OVERVIEW:

Taking this course provides the opportunity to gain the necessary knowledge, skills, and tools to service special finance needs of clients. Emphasis will be on the sales process, roles in the hub, vehicle booking, inventory, credit bureau and lenders. Over 2 days, participants will engage in interactive group learning activities, designed to ensure they are equipped to support the process of getting special finance customers approved.

BENEFITS:

• Gain the necessary knowledge, skills and tools to service the Special Financing needs of customers
• Emphasis will be placed on credit approval steps and lender criteria within the sales process, inventory management, and strategies to address the Special Finance Customers.
• Engage in interactive learning activities designed to ensure you are equipped to support the process of Special Finance.
• Increase sales and profit, gain additional customers, access more referrals, repeat business, and improve their CSI.

WHO SHOULD ATTEND:

DP, GM, Directors and BMs

DURATION:

2 Days

QUESTIONS? CONTACT US:

1.800.363.5796 ext. 2310 slc@sym-tech.ca

OVERVIEW:

The “Hybrid Business Manager” is a sales approach that combines the role of the Sales Person and the role of the Business Manager into a single point of contact with the customer. This course targets dealerships who wish to adapt an integrated sales approach, eliminating the “turn-over” to the business office and reducing the time required to purchase both the vehicle and F&I products. The intensive 3-day course focuses on the process and selling methods and techniques proven to enhance CSI and F&I revenues. Special emphasis is placed on rigorous group exercises and interactive role-play activities.

BENEFITS:

• Increase their effectiveness and income
• Increase customer retention and CSI
• Increase gross profit per vehicle
• Deliver a seamless overall experience to customers

WHO SHOULD ATTEND:

Business Managers and Sales Associates. Sym-Tech Dealer Services Dealer Clients only.

DURATION:

3 Days

QUESTIONS? CONTACT US:

1.800.363.5796 ext. 2310
slc@sym-tech.ca