Customer Advantage Plan®
Comprehensive sales process proven to boost Business Office results and ensure customer satisfaction.
Customer Advantage Plan®
Successful F&I managers continually develop their skills with one goal in mind-increasing their performance in the business office. An F&I sales process should focus on building trust and providing full disclosure of all products in a way that is customized to customers' specific needs. The Sym-Tech Customer Advantage Plan is a comprehensive sales process proven to boost Business Office results and ensure a positive experience for the customer.
The Customer Advantage Plan is a comprehensive F&I menu presentation method that works in-sync with Sym-Tech's proprietary F&I software called DAVE®. This industry-leading process enables Business Managers to deliver a transparent professional presentation to customers ensuring a positive experience. Led by skilled, certified trainers, the Maximizing Performance for Business Managers, Part 1 course is an intensive program that is offered virtually or in-class where Business Managers focus on learning the Customer Advantage Plan.
The days of step selling in the Business Office are over.
For F&I training to be effective, the results must be measurable and comprehensive in-class learning should be supported and reinforced afterwards with the Business Managers back in the dealership.
An effective menu presentation process focuses on delivering choices and options to customers in a positive way, while improving performance and effectiveness in the Business Office.
Customers are educated, knowledgeable and tech-savvy.
Why not ensure your customers enjoy the buying experience in a mutually beneficial experience for both the Dealer and the customer?
Dealership Benefits of the Customer Advantage Plan®
Customer Benefits of the Customer Advantage Plan®
Opportunity to present 100% of your product 100% of the time (menu)
Removes concerns of potential liability
Increases customer retention
Improves CSI
Speeds up the F&I process
Gives the customer options customized for their needs
Builds trust and provides full disclosure
Makes the customer feel comfortable
Course: Maximizing Performance for the Business Manager, Part 1
Participants:
Business Managers should ideally have at least six months of F&I experience. Upon completion, students must demonstrate thorough knowledge of the Customer Advantage Plan® in order to earn certification. A two-day advanced course is available subsequent to completion of the first level. These courses are limited to Sym-Tech Dealer clients.
Course Covers:
- Techniques to Improve Business Office Performance
- Legal Challenges Facing the F&I Industry
- Best Practices in the Field
At Sym-Tech Dealer Services driving improved F&I performance is our goal. This means providing dealers with an F&I process that is consistent, repeatable, and customer-friendly. For more information about upcoming training classes or the Customer Advantage Plan, please contact the Performance Centre at 905.889.5390 ext. 2310, or email us at stpc@sym-tech.ca.
