About Us

We are experienced automotive professionals.

For over 45 years, Sym-Tech, an Amynta Company, has been a partner to the retail automotive industry with the mandate to help improve dealership Business Office performance to ensure a positive buying experience for the customer. Sym-Tech supports dealers by providing industry-leading training programs, reliable protection products, F&I software and on-going support. Today Sym-Tech remains a

privately-held and operated Canadian company serving over 600 new car dealers. Over the decades, Sym-Tech has maintained long-standing relationships with dealers, affiliated partners and holds exclusivity agreements with industry-leading product suppliers. We are built on a foundation of dedicated people, high quality products and innovative programs. We also ensure an easy, hassle-free claims process

for dealership Service Departments and end Customers. Sym-Tech serves its dealers across Canada with dedicated District Managers and F&I Specialists who are experts in their field. Our ability to deliver increased Business Office performance to our Dealer clients and ensure transparency for the buying customer is based on 4 pillars:

  F&I TRAINING

  F&I PRODUCTS

  F&I MENU SOFTWARE

  F&I SUPPORT AND ACCOUNTABILITY

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Amynta Group is a premier insurance services company with more than $1.8 billion in managed premium and 2,000 associates across North America, Europe and Australia. An independent, customer-centered and underwriting-focused company, Amynta serves leading carriers, wholesalers, retail agencies, auto dealers,

OEMs, and consumer product retailers with innovative insurance and warranty protection solutions. Amynta operates through three segments: Managing General Agencies; Warranty, including automotive, consumer and specialty equipment; and Specialty Risk. For more information, please visit amyntagroup.com.

Vision & Values

Our people are our most important assets.

At Sym-Tech Dealer Services, our people are our most important assets. We stay true to our company's culture and strive to maintain a strong team environment where people are encouraged to learn, develop and grow.

The success of Sym-Tech over its 45-year history has been built on the efforts and contributions of our dedicated associates, which has allowed the company to continue to grow and innovate.

Vision:

To be recognized by new vehicle Dealers as a remarkable business partner and recognized by associates as a remarkable place to work, learn and grow...

Values:

Teamwork:

  • Valuable Partnerships
  • Empower others
  • Gain trust
  • Value diversity
  • Communicate and share information

Innovation:

  • Encourage new ideas
  • Focus on what can be accomplished

Results:

  • Responsiveness and problem solving
  • Empower others to achieve great results

Execution:

  • Carry out a plan, order, or course of action with accountability

Support:

  • Committed to continuous learning
  • Build strong relationships
  • Passionate about what we do

Senior Team

Social Responsibility

At Sym-Tech Dealer Services we recognize the importance of preserving the environment as well as helping to make our world a better place. Internally we strive to maintain a culture of learning, sharing and growing and we place high value on delivering on that philosophy to our dealers and the community.

 

green-initiative

Sym-Tech's Green Initiative is designed to directly decrease carbon emissions to help protect the environment. Our Tire-Gard® with Nitrogen Tire Inflation program is the only program in the automotive industry that is a verified ISO14064-3 Green House Gas (GHG) Reductions Project and is registered on the Canadian Standards Association (CSA) CleanProjects™ Registry. Sym-Tech's Nitrogen Tire Inflation program  increases fuel efficiency, enhances safety and, as an added bonus, can save the average driver money every year!

 

georgian-college

Sym-Tech Dealer Services is proud to support the learning of future auto-industry leaders. The Sym-Tech Automotive Scholarship provides financial assistance and a co-op position to a student enrolled in the Business Administration – Automotive Marketing/Automotive Business programs at Georgian College.

https://www.georgianc.on.ca/

David Mildenberger

Vice-President, Sales, Eastern Ontario & Eastern Canada

As Vice-President, Ontario & Eastern Canada, David Mildenberger leverages over 24 years of cross-departmental Dealership and F&I experience (including 10 years as a Dealer Principal), coupled with strong financial acumen to deliver on our promise to drive F&I Performance with our Dealers and Dealer Groups.

David manages and develops Sym-Tech’s Field Team from Yonge Street east in Ontario, north to Thunder Bay, and throughout Quebec and Atlantic Canada, with a focus on bringing unique insights, recommendations and proven effective tools to growing our Dealer Partners’ business.

David holds a Bachelor of Business in Automotive Marketing from Northwood University and is a Canadian Automotive Institute General Motors Scholarship recipient.

Steve MacIsaac

Vice-President, Sales, Western Ontario & Western Canada

An accomplished executive-level leader with over 15 years of experience driving high performing sales teams, Steve MacIsaac is responsible for strategizing, implementing, and successfully achieving ambitious Sales and New Business Acquisition targets. He also leads and manages Sym-Tech’s Field team from Southwestern Ontario to British Columbia.

Steve brings a wealth of knowledge in automotive sales, Finance and Insurance, and performance coaching. His expertise includes building dynamic sales teams, coordinating cross-departmentally to incorporate a broad range of sales strategies, and forging and sustaining exceptional relationships, which result in robust sales performance, business development, and growth.

Steve received his OMVIC certification from Georgian College.

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SDS Sheets

Lindsay Duffield

Executive Vice-President, Amynta OEM

As Executive Vice-President of Amynta OEM, Lindsay is responsible for maintaining and expanding Sym-Tech’s current Canadian OEM relationships and programs.​

With 40 years of sales, marketing, finance, financial services, operations and general management experience in Canada and the U.S., gained at IBM, Mercedes-Benz, BMW and Jaguar Land Rover, Lindsay brings extensive OEM, dealer and customer experience to ​Sym-Tech.​

Prior to Sym-Tech, Lindsay held the positions of President, Jaguar Land Rover Canada and President & CEO, BMW Group Canada. Lindsay served twice as Chairman of the Global Automakers of Canada (GAC). He also served as Director of the Automotive Business School ​of Canada.​

Lindsay holds an MBA from the Rotman School of Business, University of Toronto and an Honours Bachelor of Business Administration (Co-op) from Wilfrid Laurier University.

Alana Sikand

Chief People & Culture Officer

As Chief People & Culture Officer, Alana is a strategic advisor to the executive team focused on building and driving the strategy and execution for all People & Culture initiatives that support Sym-Tech’s business priorities.

Alana has over 15 years of experience in effectively leading Human Resource functions in both the automotive and financial industries. She has successfully partnered with the business in developing people solutions that enable the achievement of organizational strategic objectives. Alana holds a Bachelor of Arts from the University of Waterloo and is a Certified Human Resource Leader (CHRL).

Annie Deslauriers

Vice President, Customer Experience and Operations

As Vice President, Customer Experience and Operations, Annie is responsible for ensuring that Sym-Tech delivers a seamless and exceptional experience to dealers, OEM clients and customers. This encompasses all customer and dealer support, warehouse operations and claims administration.

Bringing more than 20 years of automotive industry experience to Sym-Tech, Annie built her career at Volvo, Mazda and Hyundai with increasingly more responsible positions in sales, network development, fixed operations and customer experience. Most recently, she was the Director of Customer Service at Hyundai Auto Canada.

Annie graduated from the University of Quebec in Montreal, with a Bachelor’s Degree in Business Administration and Management Accounting. She also has a Parts & Service Management Certification from Northwood University. She is fluently bilingual.

Ben Draper

Chief Information Officer

As CIO, Ben is responsible for implementing strategic IT vision and managing Sym-Tech’s technology needs.

Ben Draper has over 20 years’ experience with various industries and government agencies with a strong focus in the financial, insurance and technology sectors.

Ben’s impressive career has focused on high performance teams and organizational results within the information technology arena, including IBM, Zurich Insurance and Validus Holdings. Ben has deep international expertise in the U.S., Bermuda and U.K. He has successfully demonstrated his ability to ‘simplify the complex’ and produce creative business driven IT solutions.

Derek Sloan

President

As President, Derek will continue to build on Sym-Tech's leading position in the Canadian market while leveraging Amynta's capabilities across the warranty market. Having joined Sym-Tech in 2010, Derek has held a variety of leadership positions. He has been instrumental in driving the F&I Performance Solution to dealers that continues to drive strong growth at Sym-Tech.

With over 22 years of automotive industry experience, Derek brings a wealth of knowledge and experience to his role at Sym-Tech. In addition to previous cross-departmental Sales and Management dealership roles, Derek previously operated as a General Manager at a multi-dealership group and as a Partner of an automotive dealership.

Derek is fluently Bilingual. His educational background includes the Automotive Program at Georgian College and Marketing at York University.

Chris Rawson

Vice President, Participating Programs

As Vice President of Participating Programs, Chris is responsible for managing all of Sym-Tech’s Participating programs across Canada, while continuing to improve and grow our current business and relationships with Participating dealer partners.

Chris brings with him over 25 years of experience in the automotive field. Prior to joining Sym-Tech, Chris built an impressive resume with experience in dealership operations, creditor insurance, re-insurance, manufacturing and logistics.

Chris achieved a Bachelor of Business Administration in Automotive Marketing Management from Northwood University in Michigan and holds a Business Administration Diploma in Automotive Marketing from Georgian College.

Sheldon D'Souza

Associate Vice-President, Field Operations

Associate Vice-President Field Operations, Sheldon D’Souza leads the team responsible for driving activities that support Canada’s largest dedicated F&I Sales team. As a Home Office liaise to the Field, Sheldon assists in developing and executing the strategy that drives F&I performance at Dealers, Dealer Groups and OEM clients nation-wide.

Sheldon is a proven performer, known for his commitment to excellence and his persistence in supporting the Sym-Tech organization. He brings over 8 years of F&I Industry experience to his role, including his most recent position as Director, Field Operations at Sym-Tech Dealer Services.

Sheldon graduated from the University of Mumbai in India, with a Bachelor’s Degree in Commerce. He also has a Post Graduate Certificate in Strategic Relationship Marketing from George Brown College in Toronto.

Agnes DiLeonardi

General Counsel

As General Counsel, Agnes DiLeonardi leads our in-house Regulatory and Compliance team, with overall responsibility for Sym-Tech’s legal, compliance and privacy matters.

Throughout her career in the automotive industry, Agnes has served as corporate counsel at several OEMs including Mazda Canada, Ford Credit Canada, and Ford Motor Company of Canada’s Premier Automotive Group (Aston Martin, Jaguar Land Rover Canada and Volvo Canada).

Agnes was recently appointed a Member of the Order of Canada in recognition of her leadership in the automotive industry and for her commitment to mentoring and supporting Canadian women leaders through her work with the International Women’s Forum of Canada, a global organization with a mission to advance women’s leadership.

Agnes is very active in charitable organizations and is the volunteer President and a Founding Director of the Duke of Edinburgh Emerging Leaders’ Dialogues Canada focused on developing, peer-to-peer, critical leadership competencies.

Agnes holds a Bachelor of Business Administration degree from the Schulich School of Business and a Bachelor of Laws degree from Windsor Law School.