Customer Advantage Plan®

Comprehensive sales process proven to boost Business Office profitability and customer satisfaction. 

Successful F&I managers continually develop their skills with one goal in mind-increasing their performance in the business office. An F&I sales process should focus on building trust and providing full disclosure of all products in a way that is customized to customers' specific needs. The Sym-Tech Customer Advantage Plan is a comprehensive sales process proven to boost Business Office results and ensure a positive experience for the customer.

The Customer Advantage Plan is a comprehensive F&I menu presentation method that works in-sync with Sym-Tech's proprietary F&I software. This industry-leading process enables Business Managers to deliver a transparent professional presentation to customers ensuring a positive experience. Led by skilled, certified trainers, the Maximizing Performance for Business Managers, Part 1 course is an intensive 5-day program where Business Managers focus on learning the Customer Advantage Plan.

The days of step selling in the Business Office are over.

For F&I training to be effective, the results must be measurable and comprehensive in-class learning should be supported and reinforced afterwards with the Business Managers back in the dealership.

An effective menu presentation process focuses on delivering choices and options to customers in a positive way, while improving performance and effectiveness in the Business Office. Customers are educated, knowledgeable and tech-savvy. Why not ensure your customers enjoy the buying experience in a mutually beneficial experience for both the Dealer and the customer?

Ensure your customers enjoy the buying experience in a mutually beneficial experience...

Customers have repeatedly voiced their displeasure at the length of time required of them in the Business Office.

The lengthy process of presenting product after product until the customer has finally had enough, results in customer fatigue and low CSI.

Dealership Benefits of the Customer Advantage Plan®

Customer Benefits of the Customer Advantage Plan®

Opportunity to present 100% of your product 100% of the time (menu)

Removes concerns of potential liability

Increases customer retention

Improves CSI

Speeds up the F&I process

Gives the customer options customized for their needs

Builds trust and provides full disclosure

Makes the customer feel comfortable

Course: Maximizing Performance for Business Managers, Part 1

Participants:

Business Managers should ideally have at least six months of F&I experience. Upon completion, students must demonstrate thorough knowledge of the Customer Advantage Plan® in order to earn certification.  A two-day advanced course is available subsequent to completion of the first level. These courses are limited to Sym-Tech Dealer clients.

Course Covers:

  • Techniques to Improve Business Office Performance
  • Legal Challenges Facing the F&I Industry
  • Best Practices in the Field

At Sym-Tech Dealer Services driving improved F&I performance is our goal. This means providing dealers with an F&I process that is consistent, repeatable, and customer-friendly. For more information about upcoming training classes or the Customer Advantage Plan, please contact the Learning & Development Centre at 905.889.5390 ext. 2310, or email: slc@sym-tech.ca.

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